Frequently Asked Questions

This page features a collection of commonly asked questions from our valued clients. If you don't find the answer you're looking for, don't hesitate to reach out to us through our Live Chat or via email at [email protected]. We're here to assist you!

Do you support other operating systems?

Yes, if your desired operating system is not listed at checkout, please feel free to create a ticket after you've completed the order process, and we can manually install your system, or mount an ISO of your choosing.

What methods of payment are accepted?

We currently accept payment via most major Credit / Debit Cards, Cryptocurrency, and Bank Transfer

How long until my server is delivered?

Most orders are delivered automatically, within 15 minutes of purchase, in the rare event that your order gets passed for a fraud review, or if you're purchasing a order that is not actively stocked by us, we aim to deliver these systems within 1-3 working days.

Do you support BGP / BYOIP, and is there a charge for this?

Absolutely! We have full BGP Support (if you have your own ASN), if you do not yet have your own ASN, we're happy to announce a subnet block on your behalf (minimum of a /24), you just need to update the RPKI of the Subnet to our ASN (AS200636), this is offered on all Dedicated Servers, free of charge.

Can you offer custom server configurations?

Yes! We pride ourselves on our ability to innovate, and offer bespoke / custom solutions to all our clients, to suit your needs.

Do you support IPv6?

We have IPv6 support in both our London, UK and San Jose, US locations, this is offered upon request, just submit a ticket after checkout, and we can add this to your server

What is your refund policy?

In accordance with UK and EU distance selling regulations, we're happy to offer full refunds, within 14 days of purchase, provided the order has not yet been used. If you;ve begun using your server, we're regretfully unable to offer a refund, due to the nature of the services we provide, and the cost involved in provisioning and delivering them.

Do you have a Discord Server?

Yes, we do, you can join it here.

Can I upgrade my server?

You have the flexibility to upgrade your VPS at any time through our billing portal, with upgrades being processed immediately after the checkout process is completed. For Dedicated Servers, as they involve physical components, please submit a ticket, and we will confirm hardware availability and pricing before proceeding with the upgrade.

How much bandwidth can I use?

We implement bandwidth limits on a soft-limit basis, which means that if you surpass the stated limit, your server will not be immediately affected. However, if you significantly exceed your allocated bandwidth or anticipate doing so, please contact us, and we can explore pricing options together. Our comprehensive policy regarding bandwidth usage is available at https://hypere.cloud/bandwidth.

Is my data safe? Can you access my data?

According to our privacy policy, accessible here, we exclusively disclose your data or personally identifiable information to external organizations only in very specific circumstances (for instance, with payment processors). All client information is encrypted, ensuring that our staff can access sensitive information such as passwords or credit card details, which are encrypted using industry-leading methods. Rest assured, we will not access or log in to your server unless compelled by a subpoena or other valid legal request from law enforcement.

Frequently Asked Questions